At YogaVibe Store, we approach shipping and returns with the same intention and care we bring to our yoga practice. We understand the importance of your wellness journey and strive to make every aspect of your experience with us smooth and harmonious.

Shipping Information

Order Processing

We carefully prepare each order with mindful attention to detail. Please allow 1-2 business days for order processing before your package ships.

Shipping Methods & Delivery Times

We offer two mindful shipping options to serve your needs:

  • Standard Shipping ($12.95): Via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping (Orders over $50): Via EMS
    • Delivery within 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote regions.

Mindful Returns & Exchanges

We carefully select eco-friendly, high-quality yoga and wellness products for your journey. If any item doesn’t meet your expectations, we offer a 15-day return window from the date of delivery to ensure you find the perfect match for your practice.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following intimate wellness products:

  • Yoga Bath & Body products (opened items)
  • Masks (for health protection)
  • Yoga Grip Socks & Gloves (worn items)
  • Incense (once opened)
  • Aromatherapy products (opened items)

Mindful Return Process

Step 1: Initiate Your Return (Within 15 Days)
Contact our mindful care team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number]

Dear YogaVibe Care Team,
I would like to initiate a return for the following item(s) from my order #[Your Order Number]:
Product Name: [Product Name]
Reason for Return: [Please specify – Size/Color/Quality/Other]
I understand I will receive a return authorization and shipping instructions once approved.
With gratitude,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Receive Return Authorization
Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid return shipping label (for US returns)
  • International return instructions (if applicable)

Step 3: Prepare Your Package
Please ensure:

  • Items are unused and in original packaging
  • All tags and protective coverings are intact
  • Include the original packing slip or invoice
  • Write your RMA number clearly on the package

Step 4: Ship Your Return

  • For US customers: Use the prepaid label we provide
  • International customers: We’ll guide you through the most cost-effective return method

Refund Process

Timeline:

  • Refund Processing: 3-5 business days after we receive your return
  • Credit Appears: 5-10 business days depending on your financial institution

Refund Methods:

  • Original payment method (Visa, MasterCard, JCB, PayPal)
  • Store credit (if preferred – will include a 10% gratitude credit bonus)

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchanges

We happily exchange items within 15 days of delivery. Follow the same return process above, noting in your email that you’d like an exchange and specifying your preferred:

  • Size
  • Color
  • Alternative product (price differences will be adjusted)

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email photos of the item and packaging to [email protected] within 7 days of delivery. We’ll arrange a free replacement or return.

May your return process be as smooth as your favorite yoga flow. We’re here to support your wellness journey every step of the way.

With mindful regards,
The YogaVibe Team

YogaVibe Store
1202 Still Pastures Drive, DENVER, US 80201
Email: [email protected]